1. Introduction
At The Creative Nannies, we value your privacy and are committed to safeguarding your personal data. This privacy policy explains how we collect, use, and protect your information when you interact with our agency. Whether you’re a nanny, a client, or a website visitor, your trust is important to us.
This policy applies when we act as a data controller, meaning we determine the purposes and means of processing your personal data.
2. Who We Are
The Creative Nannies is a nanny agency dedicated to connecting families with creative, professional childcare providers. Our business is registered in the United Kingdom, and you can contact us at: Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Phone: +44 7378 718322
Email: info@thecreativenannies.com
3. What Data We Collect
We may collect the following categories of personal data:
For Clients
Name, contact details (e.g., email, phone number, address).
Family requirements (e.g., number of children, preferences for childcare).
Payment details (for invoicing purposes).
For Nannies:
Name, contact details, and CV/resumé.
Profile information (e.g., qualifications, experience, interests, photo, references).
Employment preferences (e.g., full-time/part-time, live-in/live-out roles).
Background checks (e.g., criminal record checks, right-to work documentation).
For Website Visitors
Usage data (e.g., IP address, browser type, visit duration) via cookies.
4. How We Use Your Data
We process personal data for the following purposes:
Purpose Legal Basis
Matching nannies with families Legitimate interests (to provide our services).
Sending updates or newsletters Consent (when you opt in).
Processing payments Performance of a contract.
Maintaining records Legal obligations (e.g., tax compliance).
Improving our website Legitimate interests (analysing usage data).
5. How We Share Your Data
We may share your data with:
Families (for nanny introductions).
Nannies (to facilitate client matches).
Third party service providers (e.g., payment processors, background check providers).
Legal or regulatory authorities (if required by law).
We do not sell or rent your data to third parties.
6. Cookies
Our website uses cookies to improve user experience and analyse traffic.
You can manage your cookie preferences through your browser settings.
7. How We Protect Your Data
We implement robust security measures to protect your personal data from unauthorised access, use, or disclosure. These include:
Secure storage systems.
Encrypted communications.
Regular data protection audits.
8. How Long We Keep Your Data
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or comply with legal requirements. For example:
Client and nanny records: Retained for 7 years after the relationship ends.
Payment records: Retained for 6 years for tax compliance.
9. Your Rights
Under data protection laws, you have the following rights:
Access: Request a copy of your personal data.
Rectification: Correct inaccuracies in your data.
Erasure: Request deletion of your data (subject to legal obligations).
Restriction: Limit how we process your data.
Objection: Object to processing based on legitimate interests.
Data Portability: Request transfer of your data to another service.
Withdraw Consent: Revoke your consent at any time.
To exercise these rights, please contact us at info@thecreativenannies.com
10. Children’s Data
We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will delete it promptly.
11. International Transfers
If we transfer your data outside of your country, we ensure it is protected by appropriate safeguards, such as contractual clauses or international frameworks.
12. Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via email or a notice on our website.
13. Contact Us
If you have questions or concerns about this privacy policy or how we handle your data, contact us at:
Email: info@thecreativenannies.com
Phone: +44 7378 718322
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
